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About Me soulcheeky. Based in sunny island. Star sign-Cancerian. Contact me: Soul-cheeky What do I write? Random events, thoughts & remarks based on fragments of the writer's life experiences & ccurrences. Not meant to be offensive or imposing but just a way of life. Feel free to drop me a note if you're impressed or distressed (by my posts). Archives
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Friday, August 12, 2005 Let me share with you some of my experiences in my previous job, working in a call centre of a telco company.Life in a call centre is like taking a roller-coaster ride. It has its ups & downs. The Ups - sense of satisfaction & achievements when issues get resolved & when customers appreciate your assistance. The Downs - the frustrations & exasperations. In a way, working there had made some of us sharper, smarter & wittier....but on the other hand, our health will deteriorate cuz blood pressure will rise & the countless time when we wanted to puke blood. There are way too many funny, maddening & weird incidents for me to share with all of you but it would take forever. Though there're a couple that will go down in my history book. It happened on my last day of service at the company. A Chinese call from an Uncle was routed to me. He wanted to enquire on his handphone bill charges - (this is very typical of the hundred of calls we received each day, where customers are always in self-denial when it comes to handphone bills). Quoting the example: (Conversation below was in Mandarin & I'm just translating it here to English) Uncle: Why is there GPRS charges on my son's handphone number ah? Me: (after checking the records using the sophisticated system) Yes, there are indeed records that your son accessed GPRS. Uncle: Ah? How come? Cannot be cuz my son's handphone got no colour one. Me: Huh. No colour also can use GPRS. Uncle: Huh, sure or not. No lah, my son never use GPRS. Me: (me trying my best to keep my patience & convince the caller, thought of an analogy) Mr XXX, no colour can also use GPRS. It's just like last time, when TV was black & white, you can also watch TV programs, & now TV got colour, you also can watch TV programs. So it's the same for hp, whether it's colour or not, you can also use GPRS. Uncle: (finally convinced) Oh, like that ah. I see. .............and so the call ended after awhile. And after I hung up the call, I laughed to myself & so did my colleague beside me. She was surprised at what I said cuz it's not me to respond to callers in such a "sarcastic" manner. And we laughed it off. And there was once, I received a weird nuisance call from this lady caller. She kept asking me bizzare questions, like if her voice sounds nice, etc. But this question takes the cake. She asked "Do you shave your leg when you go swimming?". DUH?!! WTH? haha...I nearly burst out laughing on the spot. |
